Shipping & Returns

 

Returns Policy
 
At ONYX Light Technologies, we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. If you are not satisfied, for any reason, we are glad to accept returns of saleable merchandise for a full refund or exchange.
 
Returns are accepted within 28 days of receipt.
 
Returned merchandise should be in the same condition as when you received it, unused, undamaged, saleable, with original tags and packaging (if applicable).
 
Special orders, custom lights, personalized/monogrammed items and items identified as "final sale" can not be returned.
 
ONYX Light Technologies reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.
 
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. 
A return fee of $19.95 will apply for clearance items and items returned after 10 days of delivery.
 
Ship eligible returns prepaid and insured, and include a copy of the receipt so your credit can be easily processed to: ONYX LT LLC 1710 Walton Rd, Suite 207, Blue Bell, PA 19422
 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.